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One of the most powerful features of Systems Manager is its ability to remotely install and uninstall applications from your devices. The Software Installer's flexibility allows for one-click deployment of applications across all of your devices, regardless of operating system.

To see information on how to deploy scripts to Windows and Mac devices, see this article.

This feature is not available for Legacy Systems Managerusers.

Note: macOS devices can have apps installed using the device's native Mac App Store in conjunction with Apple Volume Purchase Program and Meraki Systems Manager. To do this, the macOS device will need to be enrolled with the Meraki Management enrollment profile. Detailed steps for Mac App Store app deployments within Systems Manager can be found here.

Installing Applications on Devices

Using Systems Manager, suites of applications can very easily be deployed to end user devices.

The following instructions outline how to deploy a new application, as well as overview additional installation options:

1. Navigate to Systems Manager > Manage > Apps
2. Click on the “Add new” dropdown and select either Windows or macOS Custom app:
   
3. Once an OS Custom app is selected, fill in the following information about the application:

• Application name: The name of the application as it will appear on the end device (e.g. Firefox, FileZilla, etc). If the application is already installed on managed clients, it will be listed in the drop-down menu. This name can be changed at any time.
• Vendor: The vendor of the specified application.
• Version: The version number of the application to be installed.
• Description: A brief description of the application.
• Install file host: This option denotes whether the application's installer will be hosted in Dashboard, or on an external server (e.g. Dropbox).
  • Upload to the Meraki Cloud: Select this option and click Browse to upload the installer file directly to Dashboard.
  • Specify a URL: Select this option if the installer file is hosted on an external server or file share site, and specify the URL for the hosted file. The URL field must point to the direct download link to a publicly hosted file such as the following, or an internally hosted server accessible by the end user's device.
    • https://www.dropbox.com/s/a1b2c3d4ef5gh6/example.docx?dl=1 (see here)
    • https://drive.google.com/uc?export=download&id=FILE_ID (see here)

• Scope: Specifies a scope of devices that will have this application installed. Please refer to our documentation for more information on scoping by device tag.
• Disable install on save: By default, the application will be auto-installed the moment the Save button is clicked. If auto-install is disabled, the application won't be installed until it's manually pushed by navigating to Systems manager > Manage > Apps, and selecting Push > Push to all. Dashboard users can manually queue install requests via the device page, or by pressing the Repush buttons on this page.
• Install in foreground (Windows-only): Allow the installer to show user prompts, instead of silently installing in the background.
• Installation arguments (optional): If the installer must be run with specific command line arguments, they can be listed here.
  The following list shows the actual install command run on the end-device, where [arguments]refers to the contents of the Installation arguments field in Dashboard:
  • EXE: application_installer.exe [arguments]
  • MSI: msiexec /quiet /i application_installer.msi [arguments]
  • PKG: /usr/sbin/installer [arguments] -pkg application_installer.pkg -target /
• Command line (optional): Specifies a command to run after installation has completed. This is commonly used to reboot the machine after installation, using the following commands:
  • Windows: shutdown /r
  • OS X: shutdown -r now

4. Click Save Changes. Unless auto-install is disabled, this will push out the application to all devices within the specified scope.

Example Configuration

The following example configuration will quietly install FileZilla from a Dropbox URL on all managed Windows clients with the 'bginstall' tag. These clients will also reboot after installation has completed.

Loading.EXIFCleanerPRO2.2.0MASHCiSO Mac OSX is an application for the removal of information from the photos.This is necessary when you want to hide your location, model of the camera, and other information contained in the EXIF.Features: cleaning the EXIF (Author, software, geolocation, device info, others tags);cleaning other metadata;batch processing (Search files in folders);drag&drop;show the progress.What’s New: Version 2.2.0small fixes;UI changes.CompatibilityOS X 10.8 or later, 64-bit.How to Install:1). Exif cleaner mac. Thats all, Done & enjoy.Download EXIFCleanerPRO2.2.0MASHCiSO Mac OSXTorrent Download. Instructions are included in ReadMe.txt if needed.2).

Monitoring Installation

The status of an installation can be checked via the Monitor > Clients page, by clicking on a particular client and navigating to the Event log or Activity log section.

Removing Applications from Devices

Certain .msi and .app programs can be remotely uninstalled via the Systems Manager > Monitor > Software page. To remove a specific application, search for the application under Software inventory and click uninstall.

Troubleshooting

If the software install command is issued and the application does not appear on the client device, check the Dashboard-side logging to see if the app install command errored out. If you see a 'Success' entry, this means the command successfully went through, but may not have completely executed on the client device. At this point, you should reference the agent logs on the device itself, and provide these to Meraki Support for troubleshooting assistance.

App is installed on device but reports as Missing or Not Installed

This can happen for several reasons, but it is generally a mismatch between the actual installed app name and the manually configured SM > Apps name. If the App name on SM > Apps is different than the actual name of the installed app reported to Systems Manager from the device the app will report as 'Not Installed'. To troubleshoot this, look at the actual name of the app according to the device. Click on the device and find the app in the installed App List:

The name, 'Google Chrome', reported from the device must be the same name we give for the app on SM > Apps:

Other related issues:

• ​​​​​​​App must be installed from SM > App custom app as 'Success' at least once.
• Multiple of the same App Name on the SM > Apps page is not supported. If multiple of the same app name are configured on SM > Apps, they may both report as 'Not Installed'.
• If the app is never reported as an 'Installed' on the device, it will always show as 'Not Installed' and missing this app.
  • For macOS, the app is reported as 'installed' if the device sees it installed locally in:
    • About This Mac > System Report.. > Application
  • The SM Agent collects the above information with the following terminal command:
    • system_profiler -xml SPApplicationsDataType